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Customer Survey


 

Your Feedback is Important...

Thank You for completing this important survey. We are committed with understanding your needs and driven to provide product, service, and solutions that deliver clearly superior value to you!

Your Environment

1.Have you purchased or are you evaluating UniPrint?
Licenced Copy    Evaluation Copy    Do Not Have Product   
2.Which product are you using?
UniPrint    UniPrint Terminal Server Edition    Gateway Module    
Host Module    Web Module    Other   
3.Which operating systems are in use in your server environment?
Windows 2000    Windows 2003    Windows NT4   
Linux    Unix    Other   
4.Which operating systems are in use for your desktop environments?
Windows 95    Windows 98    Windows ME   
Windows 2000    Windows 2003    Windows XP   
Macintosh OS    Linux    Other   
5.Do you use Thin Clients?
Yes    No   
6.How many Thin Clients do you have?
   
7.What operating systems are in use for your thin clients?
Windows CE    Window XP Embedded    Linux   
Other   

Solution Requirements

8.How important is compression or bandwidth utilization in your environment?
Not Important    Less Important    Somewhat Important    Very Important   
9.How important is it to minimize management of printer drivers in your server environment?
Not Important    Less Important    Somewhat Important    Very Important   
10.How important is multi-platform support for your printing solution?
Not Important    Less Important    Somewhat Important    Very Important   
11.How important is PDF as a document format in your organization?
Not Important    Less Important    Somewhat Important    Very Important   
12.How important are support services from us, as the vendor of your UniPrint products?
Not Important    Less Important    Somewhat Important    Very Important   
13.Please list other reasons for choosing UniPrint.

Your Valued Opinions

14.How would you rate the install complexity of UniPrint?
Very Difficult    Difficult    Neutral    Easy    Very Easy    Don't Know   
15.How would you rate the install complexity of UniPrint Gateway Module?
Very Difficult    Difficult    Neutral    Easy    Very Easy    Don't Know   
16.How would you rate the manageability of the UniPrint environment?
Very Difficult    Difficult    Neutral    Easy    Very Easy    Don't Know   
17.How would you rate the manageability of the UniPrint Gateway environment?
Very Difficult    Difficult    Neutral    Easy    Very Easy    Don't Know   
18.How would you rate the ease of use of printing with UniPrint?
Very Difficult    Difficult    Neutral    Easy    Very Easy    Don't Know   
19.UniPrint has been easy to integrate into our environment.
Strongly Disagree    Somewhat Disagree    Somewhat Agree    Strongly Agree   
20.UniPrint meets our organization's requirements.
Strongly Disagree    Somewhat Disagree    Neutral    Somewhat Agree    Strongly Agree   
21.I would recommend UniPrint to others.
Strongly Disagree    Somewhat Disagree    Neutral    Somewhat Agree    Strongly Agree   
22.How important is an MSI install for the UniPrint Server products?
Not Important    Less Important    Somewhat Important    Very Important   
23.Do you use Load Balancing in your environment?
Yes    No    Don't Know   
24.Do you use clustering?
Yes    No    Don't Know   
25.Do you have the .NET framework installed on your servers?
Yes    No    Don't Know   
26.Do you have the .NET Framework on your client workstations?
Yes    No    Don't Know   

Comments

27.What features or improvements would you like to see in future versions of UniPrint?

Customer Service

28.Did you contact our support services?
Yes    No   
29.Did you receive a response within 24hours of submitting a response?
Yes    No   
30.Did we provide you with sales and marketing services to your satisfaction?
Yes    No    Not Applicable   
31.Did we provide you with website services to your satisfaction?
Yes    No    Not Applicable   
32.How would you rate your customer service experience?
Not Applicable    Poor    Fair    Good    Very Good    Excellent   
33.How would you rate the quality of our communication?
Not Applicable    Poor    Fair    Good    Very Good    Excellent   
34.Comments


Contact Information


Again, THANK YOU for taking a moment to complete our survey. If you would like to be contacted by a Representative of UniPrint, please provide complete contact information:
First Name Last Name
Company Name Email
Title Purchasing Role
How did you hear about the UniPrint Suite of Products?
Web
Email
Reseller
 Word of mouth
Newsletter
Other
What other print solutions have you evaluated?
Would you like to subscribe to the UniPrint newsletter?   

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