Frequently Asked Questions

  • What is UniPrint Infinity™? UniPrint Infinity is the industry’s first printer-vendor independent managed print solution for any computing environment. Based on UniPrint’s patented PDF-based Universal Printer Driver and Virtual Print Queue, UniPrint Infinity simplifies printer management and enables anywhere, anytime, any device secure pull printing across different platforms, offices and geographies.
  • How does UniPrint Infinity work? Connecting to the UniPrint application server, a user prints from any application. UniPrint then encrypts and converts the print data into PDF, which compresses the print job by as much as 90%. This results in reducing bandwidth utilization and enabling faster and more reliable print job transmission. The print job can then be “pulled” by the authenticated user and print to any selected printer. For added security, a password-protected secure PIN can be added to the print job.
  • What is Virtual Print Queue (VPQ)? Based on UniPrint’s Virtual Print Infrastructure, your Systems Administrator only needs to set up one print queue for users. After the user prints to the VPQ, he/she can walk over to the nearest print station with the vPad, and then authenticate to release the print job.
  • What are vPads?Connected to your network like any networking devices, the vPad is a user authentication device with touch screen capability to release print jobs. It can be configured to provide access to multiple printers regardless of make or model. The vPad supports any smart cards, key FOBs, RFID and HID access cards.
  • Do I have to install a vPad to be able to print? No. You can use any PC running UniPrint’s “secure release” emulation software to release the print job. However, UniPrint recommends the use of vPad for simplicity, ease of use and management.
  • What is the vPad CE? The vPad CE is a plug and play device specifically designed to facilitate print stream compression solving bandwidth issues and promoting consistently fast remote printing across multiple geographical locations, when deployed with the UniPrint Infinity™ software. The print appliance can also replace a remote site Windows print server allowing it to be consolidated into the data center.
  • What are UniPrint VPQ Connectors? VPQ Connectors are software-based extensions that enable users to release print jobs on multifunction printers compatible with Samsung eXtensible Open Architecture (XOA), HP Open Extensibility Platform – Device Layer (OXPd) Brother Solution Interface (BSI) and Xerox Extensible Interface Platform (EIP). Users can release print jobs securely and on demand to any printer anywhere within the organization’s multi-vendor printer environment, while saving the organization money, reducing energy expenditures and improving security.
  • How is UniPrint Infinity sold/licensed? UniPrint Infinity is licensed on a concurrent user basis. A UniPrint Support License is required with all product purchases. Pricing is available from your local reseller or distributor.
  • How can I obtain an evaluation copy of a UniPrint product? Free 30-day evaluation copy of all the UniPrint editions can be downloaded from our Web site by completing our Free Trial Form, or by contacting your local reseller or distributor. All evaluation copies are fully functional except that a watermark will appear across all printed pages_backup. To request the removal of the watermark for evaluation purposes, contact sales@uniprint.net.
  • How can I purchase UniPrint products? UniPrint can be purchased from one of our authorized resellers or distributors near you.
  • Where can an evaluation copy of UniPrint Infinity be acquired? Once you’ve registered on the UniPrint web site, you will have access to download a fully functional copy of UniPrint Infinity that will contain a watermark on all print outputs. To obtain a demo license that removes the watermark, contact sales@uniprint.net.
  • What are the different types of architectures supported by UniPrint? UniPrint supports Client-Server, Gateway Setup, Serverless Printing, and Mobile Printing.
  • What is a "Gateway" setup? A “Gateway” setup refers to an environment where UniPrint Print Server component is installed on the network print server. In this architecture, all print queues on the print server are emulated on the UniPrint Bridge Server and created as shared queues. Users then map to these UniPrint emulated queues via group policy/login script/PrintPAL (a UniPrint built-in component).
  • What is a client/server setup? On a laptop, desktop, or embedded thinclient, you can install Uniprint's client which let's you transfer print jobs from an Remote Desktop server or Citrix server to your local computer to submit a print job to your local printer.
  • How does UniPrint work in a Client/Server setup? By installing UniPrint Client on a laptop, desktop, or embedded thin client, when users print from a remote session connected to Microsoft RDS/Citrix XenApp/Citrix XenDesktop/VMware VDI with UniPrint Application Server installed, print data is transferred to the endpoint where users can print to any printer.
  • Does UniPrint require an internet connection at all times to function? No, UniPrint can operate without being connected to the Internet.
  • What is UniPrint Secure Print? This is a follow me printing solution where users print to a single print queue. To release print jobs, users authenticate on a vPad device or a VPQ connector loaded on a MFP using AD username and PIN, RFID or HID cards.
  • Why is there a watermark on my printouts? A watermark usually indicates one of the following conditions: (a) No license is installed on the UniPrint License Server; (b) The evaluation period has expired if a demo license is used; (c) You've exceeded the total number of concurrent users allotted for the license file installed on the UniPrint License Server; or (d) A communication error occurred between user's session and the UniPrint License Server.
  • How is UniPrint licensed? UniPrint Infinity is licensed by concurrent users
  • How does UniPrint deliver printers? In a network printing environment, UniPrint delivers printers to user sessions via a built-in component called PrintPAL. Using PrintPAL, printers are delivered to users based on a number of optional criterion such as user name, end point device name, and/or IP range, eliminating the need to use GPO or login script or users manually adding printers via Devices and Printers.
  • What should I do when I get an error when printing PDFs from a web browser or a third party application? Uncheck “Postscript” under Emulation in the Advanced tab of UniPrint Printing Preferences screen. Contact sales@uniprint.net if you wish to have the setting disabled globally for all users or if you wish to add the printing application to the PostscriptOff exception list.
  • Which mobile devices are supported by UniPrint? UniPrint currently supports printing from Android, Chromebooks and iOS devices such as iPhone and iPad.
  • How is a UniPrint license applied? From UniPrint Management Console, click on the Computer icon on the top left pane, then click the “Add License” button. Browse to the location where you have saved the license file obtained after registering your serial number on the UniPrint web site and click “Finish”.
  • How does one determine what roles are installed on the UniPrint server? From UniPrint Management Console, click on the Computer icon on the top left pane, the bottom left pane now displays all server roles installed on the local machine. To view roles installed on remote UniPrint servers, click on “Printers” under Properties & Settings, select the server you wish to see from the Server drop-down menu in the center pane.
  • Does UniPrint have redundancies or is it fault tolerance? UniPrint's High Availability (HA) module provides redundancy on UniPrint services running on the UniPrint Bridge and Print Servers in the environment. In the event of a service failure on the primary servers, UniPrint will automatically failover to the secondary Bridge/Print Server, with zero downtime to end users.
  • What are the two different databases supported by UniPrint? By default, UniPrint uses a Firebird database that gets installed along with the UniPrint Infinity software. For HA deployments, UniPrint requires an ODBC connection to a dedicated Microsoft SQL database.
  • In a gateway scenario, what type of printers can be deployed? An emulated queue from a Bridge can be deployed as a mapped printer or local queue. The type of queue is configured through selection of printer in PrintPAL after group assignment is complete.
  • What is a vPad? A vPad is hardware appliance that is part of Uniprint's follow me printing or pull printing solution. Our vPad Emulator let's you test vPad functionality using a program that runs on your desktop. A vPad connector is web-based program which runs on your print device's console and uses the print device's API to release a print job as part of follow me printing or pull printing. A vPad CE is a vPad minus a touch screen. Predominantly used for Printstream compression, and releasing print jobs with RFID and HID if paired with a card reader.
  • What are the differences between a vPad, vPad Emulator, VPQ Connector, and vPad CE? A vPad is a Linux-based hardware appliance that is part of UniPrint’s follow me or pull printing solution. Users release print jobs by authenticating themselves at a vPad, typically located close to the designated printers and can service multiple printers. A vPad Emulator is a standalone program that allows you to test the vPad’s functionality on a Windows desktop. A VPQ connector is web-based program that replaces the vPad appliance and runs on your MFP’s console. A vPad CE is essentially a vPad without the touch screen. It is predominantly used for print stream compression at remote sites but when paired with an external card reader, it can also handle RFID or HID authentication and release print jobs.
  • Which MFP vendor does VPQ Connector support? Currently VPQ Connector is compatible with Xerox, Samsung, HP, Konica, Ricoh and Brother multifunction printers. For additional information and requirement, please refer to the VPQ Connector guide.
  • Why use VPQ Connector? VPQ Connectors enable seamless integration of the UniPrint Infinity Virtual Print Queue (VPQ) technology with Xerox, Samsung, HP, Konica, Ricoh and Brother multifunction printers (MFPs). Users can release print jobs securely and on demand to any printer anywhere within the organization’s multi-vendor printer environment, while saving the organization money, reducing energy expenditures, and improving security.
  • Does UniPrint allow editing of print jobs? No, UniPrint doesn't alter the content of a printed documented.
  • Is there any way to capture printing statistics through UniPrint? Yes. By adding the UniPrint Statistics module, information on all print jobs printed through the UniPrint system will be captured in the database where information can be extracted and viewed using UniPrint's Statistics Viewer
  • Will users with multiple sessions take up additional UniPrint licenses? Not if users login in using the same user ID. If users login using different AD accounts then each account will take up one user license.
  • Does UniPrint work with EMR? Yes, UniPrint works with most EMR solutions. And with the use of our Smart Route feature, users who roam between locations can print to different printers while printing to the same print queue within the EMR application.
  • Does UniPrint support Mac and Linux? Using UniPrint Mac Client, users can print to any local printers defined on the Mac. While there is no UniPrint Linux Client, users can print to any network printer using the UniPrint Email2Print feature.
  • Does UniPrint have a cloud printing solution? Yes, UniPrint works with cloud services such as Microsoft Azure and Amazon Web Services. A ready to deploy UniPrint Infinity set up is available through Azure Marketplace.
  • What is the publish sequence when publishing printers from UniPrint Print Servers to Bridge servers in a High Availability (HA) setup? When initially setting up UniPrint with HA on Bridge and Print Servers, all Print Servers in the environment should point to the primary Bridge Server. After all printers from both primary and secondary Print Servers have been published to the primary Bridge Server, proceed to configure all Print Servers to point to the secondary Bridge Server.
  • How does UniPrint account for a printer's advanced printing features like stapling and hole punching? By creating printer profiles on the UniPrint Print Server with the desired settings (on either printer or driver level), users are then able to select various advance finishing options in the UniPrint UPD’s driver interface. Additionally, administrators can use this feature to enforce corporate printing policies such as black and white printing or duplex by default.