Enjoy peace of mind!
The UniPrint Infinity™ Support Program offers customers a simple and inexpensive way to ensure your purchased UniPrint Infinity products always perform to maximum efficiency, and you always have access to the most current version of the purchased product, with full budget control.
UniPrint Infinity Support Program Benefits
- Frontline Support Services – Members receive unlimited telephone and e-mail support. To ensure that UniPrint Infinity software integrates seamlessly within your computing environment, we provide full support to UniPrint Infinity-compliant software, including troubleshooting of computer software problems, computer software maintenance and software upgrading; and also best-effort support for other customized solutions designed or purchased by your organization.
- Support services are available from 08:00 to 18:00 Central Time (UTC -6) for North America and 08:00 to 18:00 GMT for International. Members only need to e-mail firstname.lastname@example.org and will be contacted by a UniPrint Support Analyst within one business day. For immediate assistance, contact:
Toll-free 1-866-488-3188 option 3 (North America only)
+44-1344-206144 (United Kingdom and Europe)
- Note: Technical support services are only available to customers with a current and valid UniPrint Infinity Support Contract.
- Feature Upgrades – Members receive update rollups, service packs, and updates to the purchased UniPrint Infinity product free of charge.
- UniPrint Newsletter – Members are apprised of the latest updates to UniPrint solutions, such as new software releases, feature releases, service packs and update rollups, via the UniPrint electronic newsletter. Members can purchase any new UniPrint software editions of their choice, without any pre-requisite limitation. The UniPrint Newsletter also links members to new white papers, technical documentation, and promotional and reward programs.
Premium UniPrint Infinity Support Program
UniPrint also offers premium support programs including, but not limited to, 24/7 dedicated customer experience representatives.
How to join the UniPrint Infinity Support Program?
For more information or to renew your annual support subscription, contact your UniPrint reseller, or contact us.