User Stories: Lead Solutions Architect at ARC Improves IT Workflow
- Eliminate print servers
- Have a self-service portal for end-users to be able to add in the printers that they wanted
- Automated print object delivery model
- Print driver management
- Print queue or spooler management
- Secure pull print solution
- High availability solution
- Bandwidth optimization
- Gateway printing solution that was mainly for their own on-network, off-network piece
- Support office-based workers in an own-network chapter, whether they’re using an ARC own device or their version of BYOD
- Support office workers that were in remote offices, so those off-network locations with the same type of devices either an ARC own-device or a BYOD
- Support teleworkers, connected in office or an off-network office or working from home or at a disaster location
Interested in finding out more about how to consolidate print servers into the data center? Check out this free whitepaper on remote site print servers!
From your point of view, how has UniPrint Infinity helped solve your issues? What UniPrint Infinity features stand out? The UniPrint solution is allowing us to adapt to whatever situation our people may be in. Whether they’re at a location that has network printers that we can map through the PrintPAL solution, whether they use the virtual workplace solution or not, or whether they’re using the virtual workplace solution and need to print to a locally attached printer or a network printer, there are no limitations with the UniPrint product that makes us say, “Hey we can’t handle this”. Having the UniPrint solution in place has allowed us not to worry about a hindrance of that solution. There’s nothing that we’ve been asked to do or asked implement that the UniPrint solution can’t handle. The features that stood out the most were the PDF-based universal printer driver, single virtual print queue and one management console to manage the printers. What is your overall experience working with UniPrint? Overall I think the UniPrint product is a great product! With some other solutions, you didn’t have that flexibility, you didn’t have that capability or opportunity to do some things but with the work of the UniPrint implementation team and their overall design we can easily adapt and move things around. We also enjoyed working the support team – they have been delightful to work with and we like the way they have their team set-up. We can reach out to our main support team anytime and they can basically turn their chair around and ask their development team a question and they can work on resolving an issue or creating a feature they can put in place or can work on right then and there. With UniPrint we just ask, “Hey do you think this could work?” It’s not like a customer-vendor or customer-end-user relationship only. It feels like a partnership between us two. They are constantly trying to make the product better and make our implementation work at the same time!
Try UniPrint Infinity
Whether you are using virtualization solutions or physical desktops, UniPrint Infinity is the print management solution of choice for your organization.
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