User Stories: How a Cloud Hosting IT Team Increased Client Efficiency
I’m Bob Pelzer, the IT Manager and this is Wynn Fangmeier, an IT Analyst at TEAM Software. TEAM Software is an independent software vendor that makes software for the back-end process of janitorial and security guard companies. We provide ERP systems to cover everything from accounting, HR, budgeting, and timekeeping software. There’s a lot of high turnover, a lot of HR needs in those industries with not a lot of ops personnel to do it, so we help automate and accelerate the process.
We are Window’s based with SQL server so we’re heavy on web products and we rely on Citrix for a lot of support. When users are connecting to our network they may be based in a home office or central office, but there are ops managers, field officers, and they could be connecting from anything!
User Stories: Lead Solutions Architect at ARC Improves IT Workflow
My name is Adam Flowers, and I am a lead solutions architect here at the American Red Cross. The team that I am on is called End User Technologies Solutions, which is the architect or engineering level for the EUS group which is desktop support or service desk support.
Being on the IT team, I am tasked with IT support for a multitude of different organizations and end user classifications. I support full-time employees, part-time employees, and the volunteer staff as well. We have such a diverse printing environment – so many different printer models, many different set-ups, and of course we had home users that had wireless printers in their homes or USB attached printers out there.
User Stories: A Healthcare Medical Doctors Printing Challenges
I’m Doctor Brian Lee, and I am full time emergency doctor, chairman of the emergency department, and chairman of the physician advisory committee for St. Joseph Hospital. Our hospital serves 90,000 patients a year and on average I serve 10 patients an hour.
One of the primary issues that I faced was accidentally printing confidential documents to other regions, since our old system listed every single location, which caused a lot of frustration with having to run back and forth to collect the documents. This ended up being a very time consuming process which took anywhere from 5 to 20 minutes just to get something printed out.
User Stories: Standard Bank CIO Secures Their Print Infrastructure
My name is Simon Le Brocq, and I am the Chief Information Officer at Standard Bank Offshore Group. I am responsible for overseeing the IT strategy and computer systems required to support the bank.
At our headquarters in Jersey, we have 200 internal clients which runs a mixture of thick and thin clients on Windows 7 and Citrix XenApp 6.5, while our remote locations predominately run on thin client applications.
In addition to our other locations in Isle of Man, London, Mauritius, and Johannesburg, we have a total of 420 internal advisers across the globe.
User Stories: Healthcare Director of IT Celebrates Huge ROI
I’m Sheranga Jayasinghe, and I am the Director of IT at Sunrise Health Region. I manage the IT Department for the Sunrise Health Region which is one of 13 health regions in Saskatchewan, Canada. Our services at Sunrise Health Region include acute care, long-term care, community services, public health and mental health. We manage 18 sites.
We are a complete virtual environment. Our VDI environment consist of Citrix Xendesktop running a Windows OS. Our Clinical applications are hosted provincially and we access them via published desktops. (Citrix XenApp). We support 5000 users, close to 2500 Zero clients and 300 or so shared printers.